MK Smart Safe & Lock is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly
We may collect information such as your name, company name, billing and shipping address, email address, phone number, and order details when you create an account, place an order, or contact us. Payment details are processed securely through third-party providers, and we do not store full credit card numbers.

B. Information Collected Automatically
When you browse our website, we may automatically collect your IP address, browser type, device type, operating system, pages visited, and browsing behavior. We also use cookies and similar tracking technologies.

C. Information from Third Parties
We may receive limited information from payment processors, shipping providers, or partners as necessary to fulfill your order or provide support.

2. How We Use Your Information

We use your information to process and fulfill orders, provide customer support, improve website performance, send order updates, and maintain security. We may also send promotions or updates, and you may opt out at any time. We do not sell your personal information.

3. Sharing Your Information

We may share your information with trusted service providers such as payment processors, logistics partners, hosting providers, and professional advisors. These parties are required to keep your information confidential and use it only for necessary operations.

4. Cookies & Tracking Technologies

We use cookies to improve functionality, remember preferences, analyze traffic, and support marketing efforts. You may disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We implement reasonable safeguards to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure, and use of the website is at your own risk.

6. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, meet legal obligations, and support business operations. Data is securely deleted or anonymized when no longer needed.

7. Children’s Privacy

Our website is intended for general users and not directed at individuals under 16. We do not knowingly collect personal information from children.

8. Your Rights & Choices

You may request access, correction, or deletion of your personal information, or opt out of marketing communications. To make a request, please contact us using the details below.

9. Compliance with Local Laws

We comply with applicable data protection laws and regulations to ensure transparency, security, and responsible handling of personal data.

10. Third-Party Links

Our website may contain links to external websites. MK Smart Safe & Lock is not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

MK Smart Safe & Lock Customer Service
📧 mksmartsafenlock@gmail.com
📞 +6011-6393 6610
📍 Johor, Malaysia